Terms of Service
Effective: March 12, 2026
1. Acceptance of Terms
By creating an account or using StillSparkly, you agree to these Terms of Service. If you do not agree, please do not use the app. We may update these terms from time to time; continued use after changes constitutes acceptance.
2. Eligibility
You must be at least 18 years old to use StillSparkly. By using the app, you represent that you meet this age requirement and have the legal capacity to enter into these terms.
3. Your Account
You are responsible for maintaining the security of your account credentials and for all activity under your account. You agree to provide accurate, current, and complete information during registration. You must notify us immediately of any unauthorized use of your account.
4. Listings & Transactions
Sellers must accurately describe items, including condition, materials, and any flaws. All items must be authentic; counterfeit or misrepresented items are strictly prohibited. Buyers agree to pay the listed price plus applicable shipping and fees. StillSparkly charges a platform fee of 10% on each sale.
5. Payments & Payouts
Payments are processed through Stripe. Seller payouts are handled via Stripe Connect. StillSparkly does not store credit card information. All prices are listed in US dollars. Refunds are handled according to our return policy.
6. Shipping
Sellers must ship items within 3 business days of receiving an order. A flat shipping fee of $4.99 applies to all orders. Shipping labels are provided through the app. Sellers are responsible for packaging items securely.
7. Returns & Disputes
Buyers may open a return request within 3 days of delivery if the item is significantly not as described. Sellers have 3 days to accept or dispute a return request. If a seller accepts, a full refund is issued. Disputed returns are reviewed by StillSparkly support.
8. Prohibited Items
The following items may not be listed: counterfeit or replica jewelry, stolen goods, items containing hazardous materials, items that violate any applicable law, and non-jewelry items.
9. Prohibited Conduct
You may not: manipulate reviews or ratings, create multiple accounts to circumvent restrictions, harass other users, use the platform for money laundering or fraud, scrape or collect data from the app, or interfere with the app's functionality.
10. Intellectual Property
The StillSparkly name, logo, and app design are our intellectual property. By listing items, you grant StillSparkly a non-exclusive license to display your photos and descriptions on the platform and in marketing materials.
11. Account Termination
You may delete your account at any time through the app settings. We may suspend or terminate accounts that violate these terms. Upon termination, active listings are deactivated and any pending balance must be settled.
12. Limitation of Liability
StillSparkly is a marketplace platform connecting buyers and sellers. We are not a party to transactions between users. We are not responsible for the quality, safety, or legality of items listed. Our liability is limited to the fees collected by the platform.
13. Contact
If you have questions about these terms, please contact us at support@stillsparkly.com.